Frequently asked questions

Book a call through the website. We'll talk through your goals and the issues you're facing, then identify where AI and automation could help most. There's no commitment required at this stage.

Yes — that's exactly what our discovery phase is for. We analyse your workflows and recommend the most impactful opportunities before any development work begins, so you invest where the return is clearest.

It depends on scope, but most projects take between a few days and a few weeks. We give you a clear scope and timeline up front, so you know what to expect before we start.

There's no commitment to get started — the first call and initial discussion are obligation-free.

Yes — we integrate with your existing systems rather than replacing them. We connect to your CRM, your data and the platforms you already rely on, including tools like Make, n8n, HubSpot and Airtable.

That's rarely a problem. We build custom connections using APIs and webhooks, so an unsupported tool is still reachable — creating unique connectors is one of our specialities.

It depends on your needs: Make is fast to build in and great for connecting popular apps, while n8n offers more flexibility, control and the option to self-host for tighter data governance. We recommend the right fit for your workflows and budget rather than pushing a single tool — and we can build across several.

Make is a visual, cloud-based automation platform that's quick to set up and connects hundreds of popular apps out of the box. n8n is more flexible and developer-friendly, can be self-hosted for full control over your data, and suits more complex or privacy-sensitive workflows. Many businesses use both, and we'll advise on which fits each job.

Yes — we can move your existing automations from one platform to another (for example to n8n for more control or self-hosting) and rebuild them cleanly so nothing breaks in the process. We review what you have first and plan the migration around zero disruption.

Yes. We review, troubleshoot and enhance existing setups — whether we built them or not — so you get more out of what you've already invested in.

Agentifying your company means putting AI to work inside your day-to-day operations — not as a chatbot bolted on the side, but as agents and automations that handle real tasks across your teams. We start small with a single high-value use case and expand from there, until your business increasingly runs on AI.

An AI agent is software that can understand a goal, reason through the steps to reach it, and take action across your tools with little or no human input. Unlike a simple automation that only follows pre-set rules, an agent adapts to the situation in front of it — for example, reading an incoming email, deciding how to respond, and updating your CRM accordingly.

Workflow automation is the use of software to carry out repetitive, multi-step tasks automatically — moving data between apps, sending notifications, updating records, and triggering the next step without manual effort. It removes the copy-paste, chasing and re-keying work that quietly eats your team's time.

An automation follows a fixed set of steps you define, while an AI agent can reason through a task and decide how to complete it — handling cases that aren't strictly predictable. Most businesses need a mix of both, and we help you work out where each one fits.

Traditional automation follows fixed "if this, then that" rules and tends to break when something unexpected happens. AI automation adds reasoning on top, so it can handle messy inputs, make judgement calls, and deal with situations the rules never anticipated. In practice we combine both: rules for the predictable parts, AI for the parts that need interpretation.

No — it takes away the repetitive, time-draining work so your team can focus on the judgement calls and the work that actually needs a person. Anything an agent runs on its own still has a human approving the parts that matter.

Not at all. We translate the technical side into plain business terms — what it does, what it costs, what it saves — and handle the building ourselves, so you stay focused on outcomes rather than mechanics.

We start by finding where AI delivers the most value and tie it to a clear business goal before building anything. You see the expected payoff up front, and after launch we measure the results against that same metric — so "worth it" isn't a guess, it's something you can check.

Cost depends on scope and the value of what we're building — a single automation is very different from agentifying a whole department. We scope every project up front and tie it to the payoff it's expected to deliver, so you see the numbers before committing, not after.

We offer three flexible pricing models designed to fit your specific needs. Our popular Project-Based option is ideal for clients with specific, one-time needs, providing comprehensive solutions and dedicated support for your unique project. For teams seeking ongoing support, our Monthly Subscription offers predictable billing and continuous improvements with our dedicated team by your side. Finally, if you need flexible, as-needed assistance, our Hourly Packages allow you to use our services as you go, paying only for the hours you actually need.

You do if this is what you ask for. The automations, agents and any custom code we build are yours to keep, so you're never locked in or dependent on us to keep them running. We document everything and can either hand it over or keep supporting it — your choice.

Yes. We build in EU-grade security and GDPR compliance, and we're ISO 9001 and ISO 27001 certified — your data is handled to those standards throughout.

We design solutions around EU-grade security and GDPR, and prioritise EU-based hosting and data residency wherever possible. Before anything goes live, we walk you through exactly where your data sits and how it moves.

No. We don't use your business data to train AI models, and we choose tools and settings that keep your data out of model training by default. We'll always tell you which models process your data and how.

We keep a human in the loop. Anything an agent runs autonomously is approved by a person for decisions that carry real consequences — so you're never handing your business over to a black box.

We're transparent about which tools and models process your data, and we design solutions to protect sensitive information and stay compliant. We'll walk you through exactly how your data flows before anything goes live.

We are ISO 9001 and ISO 27001 certified and fully GDPR compliant, with EU-grade security built into everything we deliver.

We are certified Make.com Platinum Partners and Make.com AI Partner of the Year 2025, an Airtable Gold Services Partner, a Boost.space Platinum Partner, and official partners of HubSpot and Zapier.

We offer the full range of AI-first services: strategy and consulting, AI and automation builds, custom development, integration, training, and ongoing support. That covers everything from a first project to running a business that operates almost entirely on AI.

Our ongoing support and monitoring provide proactive, real-time tracking of your automations to catch and resolve problems before you even notice them, supported by extended coverage from 8:00 to 24:00 CET, Monday through Friday. Depending on your chosen tier (Bronze, Silver, or Gold), the service covers anywhere from a few to over 30 custom scenarios, offering guaranteed response times as fast as 4 hours and resolution times within 8 to 72 hours. Alongside managing your infrastructure — even if it was built by someone else — our packages include up to 16 dedicated monthly hours for scenario optimizations, bug fixes, and minor change requests, as well as automatic resolutions for critical cases up to a 2-hour scope. You also benefit from a complimentary 3-hour yearly consultation and up to a 15% discount on future development work, ensuring your integrations run securely and scale with your business.

Yes. We run training and workshops so your team understands the AI and automations we build and feels confident working alongside them. The goal is capability inside your business, not dependence on us.

We work with businesses of any size looking to save time, reduce manual work, and grow with AI. We partner with a wide range of industries — including e-commerce, professional services, agencies, manufacturing, and real estate — as well as large-scale enterprise organizations. Across these sectors, our solutions are designed to streamline critical operations across sales, marketing, HR, and finance. We tailor our approach to your operations rather than forcing a one-size-fits-all template.

Yes — as you can see in our recent case studies, we've helped clients achieve concrete results like cutting loan processing time from 5–7 days down to just 5 minutes, and reducing hotel billing labor by 90% for ViennaHouse (turning a 2-hour manual task per guest into a 30-second automated process). We tie every project to a business metric up front and measure against it after launch, so the results are concrete rather than anecdotal.

With offices in the UK, France and Romania, and a team that speaks over six languages (including English, French, German, and Romanian), we work with clients remotely and in person, delivering projects across North America, EMEA and APAC. Wherever you're based, the process stays the same: discovery, build, support.