With Acuityscheduling, especially in times of Corona, we offer the possibility to make appointments digitally and to record the contact data of the customers according to the new documentation obligation. Simply record guest data!
Registration procedures that normally take place via analogue lists can thus be mapped quickly and easily online. For this purpose, the customer's entire booking process is digitalised.
This results in numerous advantages for the customer: Availabilities can be viewed and thus unnecessary journeys or waiting times can be avoided.
For you as a company, this gives you the opportunity to outsource the booking of appointments to the customer, which saves you time on the one hand and contributes to customer satisfaction on the other. In addition, the documentation of the customer's contact details is completely automatic, which means that information can be provided quickly and easily in the event of an inspection. Names and contact persons can be found and retrieved in a few seconds via the search mask. Paid appointments, subscriptions, credit notes - these can also be mapped via Acuityscheduling, including secure online payment via Paypal.
According to your individual needs, you can flexibly create appointments with or without participant limits. You can offer different rooms and services so that customers can book different contingents and services in parallel. You have complete control over the bookings and can call up all the information relevant to you quickly and easily via the backend.
Not only secure but also optional, further processes can be fully automated afterwards through a modern API interface. We will be happy to advise you.
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Cloud Integration, iPaaS, SaaS, BPA… Ough, hard to keep track of all these terms. They are currently used frequently (and increasingly) in the context of automation, and it is sometimes difficult to make a clear distinction and distinction. We have already written blog posts on the terms iPaaS, SaaS and BPA, but we’ll take them up again here to make the difference.
But let’s start with cloud integration, because that’s the central umbrella term in which we embed all the other technologies in this blog post.
Arrange a free cloud integration consultation now
Arrange a free cloud integration consultation now
To illustrate these advantages, an example is suitable that we know well from our everyday work as an automation agency:
The central data to be used here is the data of a major customer. This can be the simplest information, such as the address. This address is required in numerous but completely different processes in the company: on the one hand, for correct invoicing in accounting. On the other hand, in the CRM system, where all the data of the large customer is also stored. But the address is also important in sales, for example, when employees go to the sales meeting on site.
Now the customer announces that the address of the company has changed after a move. This information will reach you by e-mail. There are now two options:
01. The e-mail is forwarded to all affected departments, accounting, sales, customer service, marketing… All persons open their corresponding program, CRM, accounting software, marketing tools (such as newsletter marketing) and change the data already stored there of the customer. This means that in multiple applications, different people do exactly the same thing: change one address.
02. But there is also an alternative: By connecting your applications, thus by integrizing them, the customer’s e-mail, or rather the information it contains about the address change, is automatically passed on to all affected applications: CRM, accounting, marketing, ERP. This does not require any clicks, because the cloud integration detects a trigger, i.e. address change, and thus automatically starts the process.
What sounds unimpressive in a single process becomes more effective when such a process occurs several times a day or weekly. Because there is a lot of data that is available in different applications and should always be correct. If these applications are cloud applications they are suitable for cloud integration.
But cloud integration doesn’t just happen. There are now a variety of applications that enable and implement this. Such tools usually allow us to link the relevant cloud applications on a central platform and define clear rules on when, how, where, how much data should be passed on and what happens to them.
To realize cloud integration, there are various applications and technologies that are sometimes used interchangeably.
We have made a first distinction between iPaaS and BPA here.
We explain the term SaaS in more detail here.
Cloud integration is rather an umbrella term that includes numerous technologies, such as SaaS, iPaaS and BPA, and this is also absolutely necessary. Cloud integration is a concept that is made possible by appropriate technologies.
However, all terms share the commonality that they are cloud-based and thus offer enormous potential for growth and scaling. In addition, they are often cheaper to implement and maintain because changed requirements are easy to implement.
As an independent automation agency, we implement cloud integration according to your requirements. We use a variety of SaaS tools and iPaas (strictly speaking BPA) software. Together we find individual solutions that are flexible and scalable.