Automation for service providers

February 2021

The era of digital transformation has begun and automation is groundbreaking .....

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How does digitization affect company processes?

Companies are going digital, 89% of them have already followed a "digital first" strategy. This will have a major impact on the work landscape. Distribution of working hours between humans and robots in 2018

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Pie chart with the following points: robot hours: 29, human hours: 71

Division of working hours between humans and robots in 2022 (planned)

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Pie chart with the following points: robot hours: 42, human hours: 58

The above figures are taken from the World Economic Forum's "The Future of Jobs Report 2018".

Digital transformation involves the use of digital technologies to transform business processes, so it's more than just automation. Yet automation already brings unique advantages.

Automation takes place in all industries .....

What can be digitized and automated in a company?


Processes already automated:

  • Customer invoicing
  • Case processing
  • Contact center processes: changing services, updating information, collecting
  • Customer data
  • Financial processes

Processes already automated:

  • Retail credit checks & fraud prevention
  • Account accounting & payment processing
  • Query of public databases
  • Automatic account closings
  • Health industry

Processes already automated:

  • Digitization & regular updating of patient files
  • File management
  • Billing
  • Education providers and schools

Processes already automated:

  • Course registration & attendance management
  • Processing of grades and certificates
  • Creating lesson plans
  • Hightech

Processes already automated:

  • Removal of customer processes and services
  • Update of customer data
  • Complaint management in the event of downtime
  • Industrie

Processes already automated:

  • Inventory management & procurement
  • Payment processing
  • customer communication
  • retail

Processes already automated:

  • Onboarding, offboarding & payroll
  • Inventory and contract management
  • Invoicing and returns processing
  • Sales analysis
  • State institutions and municipalities

Processes already automated:

  • Benefit entitlements
  • Fraud prevention
  • Update of payer data

... and also in our private life. How about a robot that checks in for you 24 hours before a flight? [Caption id = "attachment_90" align = "alignnone" width = "397"]

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Consultation for the automation of business processes [/ caption]

How about a robot that will check all your emails and send you the important ones as a summary after your vacation?

How about a robot that tells you when your child left school or came home?

How about a robot looking for movies similar to the one you like?

... these are all real examples of people using basic RPA, API, bot and other development skills to better shape their professional and personal lives.

It's safe to say that robots are already here.

Are you interested in a non-binding discussion about how we can automate your company?

Cloud Integration, iPaaS, SaaS, BPA… Ough, hard to keep track of all these terms. They are currently used frequently (and increasingly) in the context of automation, and it is sometimes difficult to make a clear distinction and distinction. We have already written blog posts on the terms iPaaS, SaaS and BPA, but we’ll take them up again here to make the difference.

But let’s start with cloud integration, because that’s the central umbrella term in which we embed all the other technologies in this blog post.

Arrange a free cloud integration consultation now

What does Cloud Integration mean?

What does Cloud Integration mean?


  • Is available in real time
  • Can be accessed from almost anywhere
  • Reduce potential sources of error by entering the same data multiple times
  • Require less installation and maintenance
  • Can optimize business processes

Arrange a free cloud integration consultation now

To illustrate these advantages, an example is suitable that we know well from our everyday work as an automation agency:

The central data to be used here is the data of a major customer. This can be the simplest information, such as the address. This address is required in numerous but completely different processes in the company: on the one hand, for correct invoicing in accounting. On the other hand, in the CRM system, where all the data of the large customer is also stored. But the address is also important in sales, for example, when employees go to the sales meeting on site.

Now the customer announces that the address of the company has changed after a move. This information will reach you by e-mail. There are now two options:

01. The e-mail is forwarded to all affected departments, accounting, sales, customer service, marketing… All persons open their corresponding program, CRM, accounting software, marketing tools (such as newsletter marketing) and change the data already stored there of the customer. This means that in multiple applications, different people do exactly the same thing: change one address.

02. But there is also an alternative: By connecting your applications, thus by integrizing them, the customer’s e-mail, or rather the information it contains about the address change, is automatically passed on to all affected applications: CRM, accounting, marketing, ERP. This does not require any clicks, because the cloud integration detects a trigger, i.e. address change, and thus automatically starts the process.

What sounds unimpressive in a single process becomes more effective when such a process occurs several times a day or weekly. Because there is a lot of data that is available in different applications and should always be correct. If these applications are cloud applications they are suitable for cloud integration.

But cloud integration doesn’t just happen. There are now a variety of applications that enable and implement this. Such tools usually allow us to link the relevant cloud applications on a central platform and define clear rules on when, how, where, how much data should be passed on and what happens to them.

IPaaS, SaaS, BPA, ABC – who can still see through it?

To realize cloud integration, there are various applications and technologies that are sometimes used interchangeably.

We have made a first distinction between iPaaS and BPA here.

We explain the term SaaS in more detail here.

Here the short version, again:
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Cloud integration cannot be done without SaaS, iPaaS and BPA

Cloud integration is rather an umbrella term that includes numerous technologies, such as SaaS, iPaaS and BPA, and this is also absolutely necessary. Cloud integration is a concept that is made possible by appropriate technologies.

However, all terms share the commonality that they are cloud-based and thus offer enormous potential for growth and scaling. In addition, they are often cheaper to implement and maintain because changed requirements are easy to implement.

As an independent automation agency, we implement cloud integration according to your requirements. We use a variety of SaaS tools and iPaas (strictly speaking BPA) software. Together we find individual solutions that are flexible and scalable.

Arrange a free cloud integration consultation now

Automation consulting. Automate. Improve. Succeed.

We advise you independently and offer our expertise.
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Automation consulting. Automate. Improve. Succeed.

We advise you independently and offer our expertise.