Knowledge
The question arises, why should the leaders emphasize automation, let alone introduction to technology? Well, the answer is the many benefits it has to offer, both quantitative and qualitative.
Let’s talk about the quantitative gains of automation and why the leaders should anchor them in their goals.
The numeric is easier to look at, the gains that automation has to offer and makes up for a good reason to convince the leaders to introduce automation in their businesses, irrespective of the nature of the business.
One of the main reasons why leaders should think of anchoring automation in their goals is the amount of time it helps in saving. But what does time efficiency actually mean? With automation, either more work can be done in fewer hours or fewer hours can be taken to get the same amount of work. Either way, it introduces efficiency to business activities and at the same time, can be employed on pressing matters or crucial aspects of a business.
Now one might ask how does automation is cost-efficient when a huge cost is involved in automating the business process in the first place. The answer to this is that automating the processes might be a costly matter initially, but in the long run, it brings huge cost benefits.
Firstly, the chances of human errors are reduced significantly as now machines will be operating. Secondly, since the time taken for the work is now reduced, it will impact the lessening of the cost as well.
Moreover, with automation, many boring and tedious tasks are eliminated or minimized, which makes the process faster and ultimately saves cost.
A net promoter score is a metric that helps in measuring the customer experience. It is really important since it helps you know what customers think of the products and services you have to offer them. For a leader, customer loyalty is the utmost priority, and that can be achieved by automating the NPS. Automation by making it easier for the business to collect customer data and target the customers with solutions regarding their concerns. This will improve the customer-employee relationship too, hence has many benefits to offer.
Good leadership doesn’t come with burdening the employees. Hence, it’s the employees’ satisfaction that should not be neglected. Once the automation is introduced, the employees don’t have to keep on doing monotonous work that impacts the motivation of the employees and hence their satisfaction.
All in all, automation has a high ROI (return on investment) to offer due to the main benefits that cannot be gained otherwise.
There is no need to say why leaders should consider automation. Now where there are so many quantitative gains, there are qualitative benefits too of automation.
When automation is introduced in the business, the output or the quality is standardized. This then helps a business gain a competitive edge as not only does it improve the quality of the products they have to offer, but also, the business builds a name for itself.
If automation is introduced in your business, but it's not something that your competitor has started using that the business has a definite edge over them, especially in terms of cost and quality.
Furthermore, if the competitor of a business has already introduced automation to its operations, it becomes obligatory for a business leader to make automation their goal, or else the other business will easily take over.
Another aspect of why leaders should think of automating the business operations is that when a business is in the manufacturing sector or even providing services, the automation speeds up the process, and the final product reaches the market sooner. And as it is said, the sooner, the better.
There is no denial of the fact that automation must be anchored in a leader as a leader takes the business ahead, and technology is the only way that can make a business grow in today's competitive market; with automation, not only does business benefit in quantitative terms but qualitative aspects too. Moreover, automation has a positive impact on customer satisfaction and employee satisfaction. Keeping all of this in mind, and since it is the goal of a leader to ensure, automation is the need aspect that should be anchored in a leader’s goal.
What do you think of automation? Do let us know! Still have more unanswered questions about your automation? Book your personal appointment with us, makeitfuture, now.
Cloud Integration, iPaaS, SaaS, BPA… Ough, hard to keep track of all these terms. They are currently used frequently (and increasingly) in the context of automation, and it is sometimes difficult to make a clear distinction and distinction. We have already written blog posts on the terms iPaaS, SaaS and BPA, but we’ll take them up again here to make the difference.
But let’s start with cloud integration, because that’s the central umbrella term in which we embed all the other technologies in this blog post.
Arrange a free cloud integration consultation now
Arrange a free cloud integration consultation now
To illustrate these advantages, an example is suitable that we know well from our everyday work as an automation agency:
The central data to be used here is the data of a major customer. This can be the simplest information, such as the address. This address is required in numerous but completely different processes in the company: on the one hand, for correct invoicing in accounting. On the other hand, in the CRM system, where all the data of the large customer is also stored. But the address is also important in sales, for example, when employees go to the sales meeting on site.
Now the customer announces that the address of the company has changed after a move. This information will reach you by e-mail. There are now two options:
01. The e-mail is forwarded to all affected departments, accounting, sales, customer service, marketing… All persons open their corresponding program, CRM, accounting software, marketing tools (such as newsletter marketing) and change the data already stored there of the customer. This means that in multiple applications, different people do exactly the same thing: change one address.
02. But there is also an alternative: By connecting your applications, thus by integrizing them, the customer’s e-mail, or rather the information it contains about the address change, is automatically passed on to all affected applications: CRM, accounting, marketing, ERP. This does not require any clicks, because the cloud integration detects a trigger, i.e. address change, and thus automatically starts the process.
What sounds unimpressive in a single process becomes more effective when such a process occurs several times a day or weekly. Because there is a lot of data that is available in different applications and should always be correct. If these applications are cloud applications they are suitable for cloud integration.
But cloud integration doesn’t just happen. There are now a variety of applications that enable and implement this. Such tools usually allow us to link the relevant cloud applications on a central platform and define clear rules on when, how, where, how much data should be passed on and what happens to them.
To realize cloud integration, there are various applications and technologies that are sometimes used interchangeably.
We have made a first distinction between iPaaS and BPA here.
We explain the term SaaS in more detail here.
Cloud integration is rather an umbrella term that includes numerous technologies, such as SaaS, iPaaS and BPA, and this is also absolutely necessary. Cloud integration is a concept that is made possible by appropriate technologies.
However, all terms share the commonality that they are cloud-based and thus offer enormous potential for growth and scaling. In addition, they are often cheaper to implement and maintain because changed requirements are easy to implement.
As an independent automation agency, we implement cloud integration according to your requirements. We use a variety of SaaS tools and iPaas (strictly speaking BPA) software. Together we find individual solutions that are flexible and scalable.
