Knowledge
RPA, robotic process automation, allows the business to automate the business processes. There is a reason why it is making waves in the business world, and that is its ability to eliminate the need for manpower for minute, tedious, monotonous activities. Moreover, its error-free and very effective.
When RPA has so much to offer and considering such compelling benefits, one must ask about its application in the real world.
This digital software bot known as RPA can be applied to many areas. Following is a list where it can be applied:
That's where RPA comes to the rescue. RPA bot can handle such tasks efficiently, and the results will be accurate. The good thing is all of this will be just a mouse click away. That means saving up on a lot of resources.
RPA In Customer Care
Recall all the times you have to hear from your customers that they have been on hold for a very long time. This is because there is only a number of attendants you can appoint to answer the phone calls while collecting the information. But, with RPA bots, you can eliminate the need to make your customers wait and let the bots gather information while you attend to the customer.
RPA In Insurance
Insurance is yet another area where the application of RPA bots is very easy, considering the repetitive nature of the tasks. RPA bots can take over the activities like processing information, policy administration, underwriting, and much more.
RPA In Health Care
Although accuracy is very important in every business, it is significantly crucial to healthcare as the patient's well-being is completely relying on it. Hence, RPA bots are very effective in storing, maintaining, managing, process bulk information regarding prescriptions, payment cycles, insurance claims, and more processes.
RPA In Retailing
Although it might seem that RPA has nothing to offer in the retail world, the truth is that RPA bots help in detecting fraud, assist in inventory management, and effectively manages customer relationships.
RPA In Personnel Management
HR management is the one area that involves too much of the work. RPA bots can help in creating payrolls reports; the software can assist in conducting the interviews for hiring and other processes of recruitment.
All in all, RPA can be applied to a vast range of areas and will help in improving efficiency and effectiveness. If a business wants to thrive in this industry, then automating the business process is the way to go about it, and RPA can help the business achieve that.
On the one hand, where there is a wide range of processes that can be automated, there are some that don't comply with the digital software platform.
This might bring a question to your mind how can you know whether a process can be automated with the help of RPA or not. It's simple, as long as it is complying with the following check-ups, you are good to use RPA:
The market of RPA is growing undoubtedly. According to a study, companies are inclined today to use the technology, and many of the companies have started using the RPA technology already. This is because of the benefits that automation has to bring and since it is now the only way considered to thrive in the business world.
The future is pretty much predictable, seeing the patterns. RPA and AI are the next big thing, and the time is not afar when the software bots will overtake the tedious, boring tasks of humans.
With the increasing divergence towards technology, there is an increasing responsibility of opting for the best software and technology service provider to reap the benefits that it has to offer to the fullest. In that case, makeitfuture should be your go-to.
What do you think about technology taking over the workforce? Do you think it will be able to eliminate the errors and inaccuracies?
Book your personal consultation appointment now!
Cloud Integration, iPaaS, SaaS, BPA… Ough, hard to keep track of all these terms. They are currently used frequently (and increasingly) in the context of automation, and it is sometimes difficult to make a clear distinction and distinction. We have already written blog posts on the terms iPaaS, SaaS and BPA, but we’ll take them up again here to make the difference.
But let’s start with cloud integration, because that’s the central umbrella term in which we embed all the other technologies in this blog post.
Arrange a free cloud integration consultation now
Arrange a free cloud integration consultation now
To illustrate these advantages, an example is suitable that we know well from our everyday work as an automation agency:
The central data to be used here is the data of a major customer. This can be the simplest information, such as the address. This address is required in numerous but completely different processes in the company: on the one hand, for correct invoicing in accounting. On the other hand, in the CRM system, where all the data of the large customer is also stored. But the address is also important in sales, for example, when employees go to the sales meeting on site.
Now the customer announces that the address of the company has changed after a move. This information will reach you by e-mail. There are now two options:
01. The e-mail is forwarded to all affected departments, accounting, sales, customer service, marketing… All persons open their corresponding program, CRM, accounting software, marketing tools (such as newsletter marketing) and change the data already stored there of the customer. This means that in multiple applications, different people do exactly the same thing: change one address.
02. But there is also an alternative: By connecting your applications, thus by integrizing them, the customer’s e-mail, or rather the information it contains about the address change, is automatically passed on to all affected applications: CRM, accounting, marketing, ERP. This does not require any clicks, because the cloud integration detects a trigger, i.e. address change, and thus automatically starts the process.
What sounds unimpressive in a single process becomes more effective when such a process occurs several times a day or weekly. Because there is a lot of data that is available in different applications and should always be correct. If these applications are cloud applications they are suitable for cloud integration.
But cloud integration doesn’t just happen. There are now a variety of applications that enable and implement this. Such tools usually allow us to link the relevant cloud applications on a central platform and define clear rules on when, how, where, how much data should be passed on and what happens to them.
To realize cloud integration, there are various applications and technologies that are sometimes used interchangeably.
We have made a first distinction between iPaaS and BPA here.
We explain the term SaaS in more detail here.
Cloud integration is rather an umbrella term that includes numerous technologies, such as SaaS, iPaaS and BPA, and this is also absolutely necessary. Cloud integration is a concept that is made possible by appropriate technologies.
However, all terms share the commonality that they are cloud-based and thus offer enormous potential for growth and scaling. In addition, they are often cheaper to implement and maintain because changed requirements are easy to implement.
As an independent automation agency, we implement cloud integration according to your requirements. We use a variety of SaaS tools and iPaas (strictly speaking BPA) software. Together we find individual solutions that are flexible and scalable.
